FAQ

1. What products do you sell?

We specialize in decorative items such as candle holders, Christmas ornaments, sculptures, and other elegant home accents designed to add charm and personality to your living space.

2. How can I place an order?

Simply browse our online store at zzxn168.com, select your favorite items, add them to your cart, and follow the checkout process to complete your purchase.

3. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options supported by Shopify Payments.

4. What are your shipping fees and delivery times?

  • UK Mainland: £5.99 per order, free shipping on orders over £50; delivery within 3-7 business days.

  • International: £15 per order, free shipping on orders over £250; delivery typically within 7-21 business days.

5. Do you offer free shipping?

Yes, free shipping is available for UK orders over £50 and international orders over £250.

6. Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

7. What is your return and refund policy?

We offer a 30-day free return and exchange policy. Items must be unused, in original packaging, and returned within 30 days of receipt. For full details, please see our Return and Refund Policy page.

8. How do I initiate a return or exchange?

Contact our customer support at support@zzxn168.com or call +44 161 669 2848 within 30 days of delivery. Provide your order details and reason for return. We will guide you through the process.

9. What if my item arrives damaged or defective?

Please notify us immediately with photos at support@zzxn168.com. We will arrange a replacement or refund at no extra cost.

10. Can I cancel or modify my order after placing it?

Orders are processed quickly, but please contact us as soon as possible at support@zzxn168.com to request changes or cancellations. We will do our best to accommodate your request.

11. Do you ship internationally?

Yes, we ship worldwide. Please note that international shipments may be subject to customs fees or import duties, which are the responsibility of the customer.

12. How can I contact customer support?

Email us at support@zzxn168.com or call +44 161 669 2848 during business hours (Mon-Fri, 9 AM – 6 PM GMT).